Más ip telecomunicaciones 1. Prioritizing positive human connections incorporates an innovative. Solution into its portfolio that transforms microsoft teams into an omnichannel. Contact center, enabling companies to interact more efficiently. With their internal and external1. Prioritizing positive human connections customers through a single platform.
In spain, más ip telecomunicaciones and the dutch company instagram database contactcenter4all, developer of a solution natively integrated with microsoft teams, have formed a strategic alliance that will allow the multinational to access 1. Prioritizing positive human connections the spanish-speaking market of small and medium-sized businesses.
Thanks to this innovative tool, businesses can be accessible to their customers by activating the channels required. By their business model and customer service through a single microsoft-certified management platform.
The key challenges the tool seeks to address
1. Easy to usesimplify internal1. Prioritizing positive human connections operations, minimize adaptation barriersFor employees already familiar with microsoft teams, the inclusion of new what is an ivr or interactive voice response and how does it work? features that allow. The tool to function as a contact center is easy to configure and manage. For other companies that still use it as a communications solution, adapting to use is quick, intuitive, and simple.
2. Easy to manage:
optimizing the investment of time, resources, and talent. Dedicated to customer service is one of the greatest challenges facing smes internationally, and having an easy-to-configure, high-performance solution. Provides added value that usa b2b list impacts the company’s brand and employees.
3. Easy insights:
information for decision-making at a glance. Integrated with a custom development using power bi and a visually appealing. And easy-to-use graphical dashboard, kpi monitoring is one of the platform’s key differentiating value features.
4. Easy to collaborate:
leading the future of ways. Of working, the platform creates stable, comfortable, and secure collaborative. Environments that help companies implement hybrid work.
The alliance between the two companies aims to continue. Positioning spanish companies as pioneers in international communications technology. Solutions tailored to the needs of the country’s smes.
If you already have microsoft teams or would like to integrate. It into your company’s communications solutions, contact us for more. Information and to request a demo.