These can be goals for the platform itself (such as the number of users), but remember that the ultimate goal should not be ‘use the platform’. The platform itself must contribute to achieving a higher goal, so determine the contribution that internal social media must make to the daily work or the organizational goals. Formally record your goals in your strategy and/or policy.
Make goals measurable
Formulating goals is step one, followed by operationalizing these goals into KPIs and targets.
Monitor the platform as
Many internal communication platforms offer statistics and tools to monitor the platform. Don’t forget to include buy bulk sms service employee sentiment in your analysis. For example, ask them how the platform helps them achieve a specific goal or improve a certain process.
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3. Organization
Make appointments
Make agreements about the platform itself, the content and activity of your platform and the community management . Also formally record these. This is also a good idea from a privacy perspective. For example, profile photos – also of employees – are special personal data according to the GDPR.
Appoint a community manager (preferably several)
Make someone responsible for moderation. Activating and moderating should be a formal part of that person’s job. Ideally, appoint multiple community managers in different places within the organization.
Spread your chances
Make more employees and more departments responsible for the success of the platform. As responsibility – both reading time: 1 minute technical and functional as well as content – is assigned to more employees and more departments, the chance that more people feel responsible for the functioning of the community increases.
Monitor the platform as
Make the community part of existing work processes
The more an internal community is part of existing work processes, the greater the chance that it will become permanent and search engine optimization united states america really add something for users. So think for example how the platform can directly contribute to the improvement of products and services, and how you can make the platform necessary for the execution of daily work.