Check the schedule of the person in charge and tell them they will be absent
First, listen to the customer and find out who the person in charge is. Then, if the person in charge does not seem to be available right away, or if you check the person’s schedule and find that they are not there, tell them frankly, “I’m sorry. XX is not here at the moment.” If it will take time to check the schedule, say, “Thank you for calling. Please wait a moment while we check the person in charge’s schedule,” and then look into it.
② Explain the reason for your absence and the time you will return
It is important to explain the reason when the person in charge is absent. It is enough to explain, “I am out today, so I would gambling database like to contact you from tomorrow onwards, if that is convenient for you.” There is no need to give a detailed reason for the absence, it is fine to use words such as out of office, vacation, or meeting. If you will be back on the same day and will be able to answer the phone, say, “I plan to return after 3 p.m., if that is convenient for you.”
If you are not at home and cannot answer the phone right away, confirm whether or not you need a call back. You need to your german online store – how to increase conversion? offer to inform the person in charge that you have called and what the call is about. Then, confirm whether or not you need the person in charge to call you back. You should respond with something like, “I will inform XX about your request. If it is okay with you, I will call you back, but could you please give me your phone number?” If you do not need a call back, it is better to say, “I can take a message if you like.”
④ Tell the person in charge
Once you have finished the phone call, notify the person in charge promptly. If you need a call back immediately, notify b2b phone list the person in charge by phone or SMS and ask them to respond. If you have time, it is appropriate to first let them know that you called by email and then contact them later with all the details. If your company has company rules that stipulate the use of chat tools or message boards, follow the rules to inform the person in charge of the fact and content of the call.