Spam calls are those How to adapt your call made without the user’s consent. The law requires companies to obtain consent to promote products and services over the phone.

One of the articles in the new legal chinese overseas british database text clearly explains that organizations. Must obtain explicit consent from individuals before receiving any type of call. Prior, explicit consent How to adapt your call will be required, otherwise, commercial calls may be classified as spam.

With our call center software

it’s easier to keep track of consents electronically. The system can also record calls to maintain records of customer authorizations.

This makes it more secure to filter within which sites require amp? the database those users who are willing to receive ads from those who are not.

Business hours scheduling

Another advantage of más ip’s contact center software is that you can schedule. Business hours for calls from its interface. This way, operators will know what restrictions apply based on the audience they need to reach.

Professional identification and voiceovers

With the software, you can program a series of voice prompts to explain to the customer , from the start of the call, that betting data this is a promotion . This also clarifies the data protection protocol, in accordance with the law.

Monitoring critical indicators

Monitoring performance metrics is a good practice, but it’s now crucial. To avoid penalties for non-compliance. Using más ip software, you can obtain and monitor critical indicators such as wait time, call answer rate, average call duration, and more.

This will make it possible to quickly identify areas for improvement and prevent any type of fine.