Thus, the acquisition of a cloud-based switchboard with integrated CRMenables a competitive Customer Service division where gambling data usa users receive quality service. It’s pointless to have a businessCloud-based PBX with the best services, resources, and professionals if, when it comes to customer service, the process is sluggish and unable to offer Cloud-based PBX efficient support or quick and effective responses.
What a cloud-based switchboard with integrated CRM brings to the company
As we’ve said, the resulting tandem of implementing CRM with the cloud-based switchboard has become the ultimate tool for any Customer Service department.
The features it offers are the end of cookies is coming: what alternatives are there? extensive and varied, and depending on the specific needs of each type of business or the sector in which it operates, we will have to choose one or the other. But, in general, these are the most important features :
-Calls from the customer record : One of the Cloud-based PBX main advantages of integrating the CRM with the cloud-based switchboard is that it saves a huge amount of time. For example, we can call directly from the customer record, without having to dial the number. In addition, we’ll have all the relevant information at a glance on the screen.
This opportunity translates into many minutes saved per day for each agent, dramatically increasing the productivity of the Customer Service department. And not only that: the time saved can be used for a range of other tasks.
-Pop-up screen when receiving calls : Similarly, when we receive a call whose sender we have information about and the chine directory system identifies, the sender’s profile will appear on the screen. It’s the same process, but in reverse, so it’s an option that still saves agents time.
-Task automation : Another time-saving feature is task automation. With the integration of the cloud-based switchboard and CRM, we can automatically perform all those constantly repeated actions thanks to workflows.