An ip switchboard in a law firm allows for a series of actions that, with a traditional. Switchboard, would significantly increase the monthly bill, or in some cases, would be unimaginable.
These are some of the most important applications of the ip switchboard in a law firm:
+incoming call management : using the virtual switchboard, incoming call management is much faster. And more efficient, as we can rely on services such as routing.
This allows each call to be automatically routed to the appropriate department: for example, if there are several. Lawyers with different clients, the call can be routed directly from the switchboard to the appropriate lawyer.
+improved internal communication : on the other hand, through an ip switchboard, calls between company. Members, even if they are in different locations, are free. The same applies to calls made from or between mobile lines, in addition to allowing closed user groups to make calls using extensions.
For its part, the crm software completes this client relationship management task. With countless integrations and tools that will facilitate the work of both lawyers. And those responsible for acquiring new clients or those in charge of coordination.
Here are some examples:
+multi-channel interaction management : using the crm, we can manage all interactions with the client, regardless of whether. They are conducted through social media, instant messaging apps, phone, or email.
Each and every one of them will appear in the client’s file . This way, when a lawyer, administrator, or sales agent opens. This document, they will be able to access all relevant client information, avoiding duplication or overlooked actions. This capability maximizes employee performance and greatly optimizes time spent.
+automation of customer service processes: another major advantage of using a crm for a law firm is the ability to implement so-called workflows. This term refers to the automation of certain processes that are repeated continuously. If we can automate certain actions, employees across all departments will be freer to focus on other tasks that require greater involvement and professionalism.
+report generation : using crm, we can create real-time reports. With relevant data that allow us to monitor our kpis. This information is not only about clients, but also about their behavior and spending habits.
Crm software can also collect information and generate. Statistics on calls made, calls received, and many other interesting data points for any law firm.