This integration with a CRM and virtual switchboard provides a series of functionalities, as we’ve mentioned, that will allow us to develop a high-quality and efficient zalo database Customer Service department, and will also significantly facilitate the work of our call center agents.

These are some of the benefits this CRM integration with partnership brings to a company, regardless of its size and the nature of the business it operates.

Calls from the customer’s record

This is one of the simplest integration features, but no less useful for that. When we receive a call from a potential customer or a user who has already purchas one of our products or services, if they’re already register in our database, their profile will how to integrate ip telephony with chatgpt automatically appear on the screen.

This way, we’ll have access not only to contact information, but also to relevant information we’ve gathered during previous communications.

Call recording

Call recording can be really useful when teaching agents new sales tactics, using the best calls as examples of what to do and the worst calls as examples of what to avoid.

It is essential to remember that we usa b2b list must obtain the user’s approval once we have fulfilled our obligation to inform them that the call is being recorded.

Task automation

Many of the daily tasks performed in any company are repetitive and entail a huge waste of time and resources. But if we use the tools we have at our disposal effectively, we can automate many tasks.

Obviously, the first benefit of task automation is the time savings our agents can use to create a much more competitive sales force, and CRM is essential in this process.

Gathering information in real time

Another advantage of integrating a cloud-based PBX with a CRM is the ability to collect data in real time, store it quickly and accurately, and then view it from any internet-connected device, even if you’re not on-site. 

This flexibility is another important advantage of this implementation. With the global pandemic of 2020, many companies had to opt for remote work, and this combination makes it possible and safe.