If we integrate the virtual switchboard with the rest of the company’s management systems , such as the ERP or CRM (Customer Relationship Management), we will multiply the benefits and productivity employment database severalfold. But the real added value is that we will achieve Integration of the Virtual this without increasing costs and without needing to modify the company’s infrastructure at all. In fact, the union of these two platforms brings only advantages and benefits to the organizations that choose to integrate it into their businesses.
Applications of ERP integration with virtual switchboard
As we’ve already mentioned, this integration can be extremely beneficial for any type of business, regardless of its size, the integration of a virtual switchboard with erp sector it operates in, or the product or service it sells.
These are some of the most notable benefits that implementing ERP with an IP switchboard can bring us :
1. Make calls directly from the ERPÂ : When we access a customer or supplier’s file, we can make the call directly from it, without having to dial the phone number. This not only saves time, a valuable asset for agents, but also completely eliminates potential human errors.
2. Identify incoming calls : Similarly, when we receive a call—whether internal or external—we can see relevant information about the sender on the screen, as long as they’re included in our database. Thanks to this taiwan database list feature, agents will know who it’s from and can address their questions or requests more quickly.
3. Automate tasks : On the other hand, this implementation allows for the automation of a large number of tasks that will make agents’ jobs easier. These workers won’t have to waste time on repetitive tasks that are perform numerous times throughout the workday. They can instead reserve time for other, more professional tasks where human intervention is essential.
4. Access to customer or supplier information from the ERPÂ : This is probably one of the most useful applications, since while we’re on a call with a customer or supplier, we can automatically access relevant data and all the information we consider important. For example, we can view all the user’s interactions with the company: call history, complaints, requests, contracted services.