The advancement The integration of CRM of voip technology has enabled significant. Innovations in crm, and it’s now possible to integrate ip telephony. With our customer bybit database management platform. In other words, it’s the combination of all the functions of an ip pbx plus customer databases . The result is a platform that opens up a wide range of possibilities previously offered only through comprehensive and expensive communication systems.
Advantages of integrating crm and ip telephony
As we’ve seen, the panorama created by this merger brings significant benefits to companies. In terms of communication management and how special data is shaping consumer behavior customer service . Here’s a list of the advantages these systems offer to improve business:
Personalized treatment
Customer loyalty
Speed ​​of response
Definition and segmentation of the target market
Monitoring company-customer relationships
Analysis of results
Increased sales
Storage of information is safe
Improvement in the daily management of the customer service and sales departments.
Personalization of product and service offerings for each demand.
Improving customer experience.
Satisfaction studies
Increased productivity.
Crm and virtual telephony: the best solution for your business
Improving communications. Productivity is the goal toward which all companies. Strive, as it is the best way to optimize their relationships with customers.
The combination of crm and ip telephony allows for the creation of a simplified platform that manages. All tasks , with the goal of improving sales and personalized customer service processes step by step. Making smart decisions requires reliable data, and in this sense, this communication system. Helps to always offer the most beneficial response for both the company and the customer .
functions of a crm system integrated with ip telephony
The essential objective pursued with the taiwan database list alliance of both systems is to identify the originator. Of the call, but not in any way, but by making all the important data. And the customer’s history available to the recipient .
Thanks to the contribution of phones with screens and applications that integrate. The terminals with the computer equipment, at the same time we receive. The call, we will have access to all the information , not only. Their main data, but also a complete history of their relationship. With the company, such as meetings, visits or even the degree of satisfaction they have with the services offered up to that moment.