– Launch Specialist Manager Alexandra Dupuis Potocki
Back in 2019, I was the second person to join the Solutions Consultant team at Recharge. We were running full-cycle sales, from business development all the way through implementation and launch.
Today, that same process consists of five different teams (Business Development, Account Executives, Sales Engineers, Launch Engineers, and Launch Specialists) and over 60 people – that’s not to mention the supporting teams such as Ops and Enablement!
Now, I lead the
Launch Specialists team, which provides launch support for merchants who are looking to get live with subscriptions quickly. In the last 3 months, I’ve creat and scal the team to 5 people. We’ll likely double in size in 2022.
Watching the growth of our teams has been incrible from a variety of angles; the success and revenue growth of the business, the opportunities for impact that emerge for myself and my colleagues, the increas efficiency and expertise that are afford by more focus teams being a few of note.
It’s also been uniquely challenging – taking the tribal knowlge that exist within our small teams and transferring that to scalable documentation and training is one example of an ongoing project.
One thing that I’ve appreciat about Recharge since day one is the focus on hiring people who embrace our company values: ownership, empathy, humility and a day-one mindset. This has continu to be instrumental in scaling well. I’m grateful to be surround by ambitious, curious, empathetic, and decisive leaders and team members while we accurate mobile phone number list continue to grow.
Scotty
Last year around this time
(Autumn of 2020) we’d welcom our seventh member beauty salon marketing: secrets to attracting customers of the marketing team to our department. Now, we’re four times that size, with plans on hiring more team members before the end of the year.
From a scrappy crew who wore many hats, to a unicorn be numbers herd of creative writers, designers, partner marketers, developers, PR professionals and operations specialists—we look a little different now (that’s an understatement).