One of these Call recording in CRM applications is call recording . It’s especially bitflyer database necessary for companies that have a call. Center or contact center , regardless of their sector of activity.Without this application, it’s very Call recording in CRM difficult to ensure adequate quality standards.
CRM Features: Call Recording Package
Call recording packages that can be includ in a CRM have various features that will allow the company to respond quickly. Agent performance can also be track, which will impact the quality of using special data for smarter decision-making service offered.As these calls can be analyz. And potential errors can be identifie to make appropriate changes.
The main ones are:
Record all your calls with the CRM
The option to record all calls made or taiwan database list  receiv without discrimination, or to record these calls according to the criteria deem appropriate: deciding the percentage of calls to be record, randomly selecting calls made or received by specific agents, or selecting only those made or received by specific agents or during specific campaigns. There are numerous criteria that can be customiz to suit your needs.
Thanks to the CRM you can associate calls with your campaigns
If the calls are made for a specific campaign, they are usually bas on a set of arguments, which facilitates the work of the agent. Who carries them out, and this can be associated with the recording , becoming anchor to it.
Search your recordings by criteria registered in the CRM
It allows you to search for recordings using different search criteria quickly and effectively, which saves you significant time and effort.
Reduce call processing times
Using these packages is usually easy and intuitive , which once again reduces response speed considerably.
Advantages of using the call recording package in your CRM
There are many benefits that companies gain from including a call recording package in their CRM. Some of the most notable are:
Ease of access to your data
With the call recording package, you’ll undoubtedly gain easy access to incoming and outgoing calls, allowing you to analyze the call protocol and modify it as necessary.
This will directly impact the quality of the calls , but it will also allow the company to monitor the responses received, as well as the effectiveness of the tools used in the campaign, such as pitch decks. These tools can be modifi and adapted based on the responses obtained.