If a customer requests a call back and you end up being delayed, it is important to handle the situation politely.
[If you call back late and get through]
“This is XX from XX Co., Ltd. Is Mr. △△ here?”
“You mean △△? Understood. Please wait a moment.”
“Sorry to keep you waiting. This is △△.”
“This is ___. I’m very dataset sorry for the late call back. I contacted you hoping that you would have time, but what is your schedule?”
There may be cases where the call is delayed and the call is not connected to the other party, or the call is made after business hours, so it is necessary to respond according to the situation. If the call is not connected, leave a message on the answering machine.
“This is XX from XX Co., Ltd. I apologize for not being able to call you back today. I will contact you again tomorrow at 10:00. Thank you for your continued support.”
If you feel that it is google positioning. de – 3 rules to remember not the right time to return the call, it is good manners to contact the person via SMS or email. Examples of messages you can use include:
“This is XX from XX Co., Ltd. I’m sorry I couldn’t answer your phone today. I apologize again for contacting you at such a late hour. I would appreciate it if you could call me again tomorrow. Thank you in advance.”
If your call goes to voicemail
If the call goes to b2b phone list voicemail, leave a message. It is considered good manners not to request a call back in the message, but to tell the person that you will call them again. If there is a message from the person in charge, leave a brief comment in the message.
“This is XX from XX Co., Ltd. I apologize for not answering the phone earlier and causing you inconvenience. I apologize for the delay regarding △△. It seems that I called at an inopportune time, so I will contact you again later.”