Being among the 50 R&F Leaders of CMS Brazil is a significant milestone for TACTIUM and for our CEO, Josie Picanço. This recognition reflects our trajectory of excellence built over almost three decades and our ongoing Importance of Being Among commitment to leading and innovating in the credit and collections sector. For TACTIUM, this award is more than a trophy: it reaffirms our role as a reference in technological solutions that positively impact credit and collections processes and promote efficiency and satisfaction of our customers.
The Credit and Collections Sector Scenario in Brazil
The credit and collections sector in Brazil faces constant challenges, from rising default rates to the need to serve an increasingly demanding oman telegram data and connected consumer. According to data from the National Confederation of Commerce of Goods, Services and Tourism (CNC), the default rate in the country has remained high in recent years, with millions of consumers and companies behind on their financial obligations. This scenario reinforces the importance of smart strategies and robust technologies that optimize collection operations, reduce costs and improve the customer experience.
Over the past few years, companies have realized that consumers value personalized, fast and efficient customer service. Furthermore, market studies indicate that companies that invest in cutting-edge technological solutions, such as those offered by TACTIUM, are able to achieve higher credit recovery rates, reducing the negative impact of default on the business.
TACTIUM: Leadership and Innovation in Technology for Credit and Collections
TACTIUM’s position among Importance of Being Among the 50 R&F Leaders of CMS Brazil is a reflection of our dedication to digital marketing side hustle: definition and ideas for 2024 transforming the credit and collections sector with innovative solutions. Our trajectory, led by the vision of Josie Picanço, recognized in the Knowledge Leaders Collections category , is marked by overcoming challenges and a constant search for excellence, which has allowed us to develop effective and integrated tools that improve performance and increase customer satisfaction.
The sector has changed, having gone through periods of intense use of telephony, with high-performance predictive dialers such as TACTIUM IP, through the introduction of dashboards, optimized mailing management , treatment of numerous types of restrictions and blocks, from chipeiras to optimized contracts with VOIP telephony operators, and is now experiencing a reality based on the application of omnichannel solutions with an emphasis on digital and the adoption of artificial intelligence resources.
This approach helps companies build a more positive relationship with customers, promoting a less aggressive collection environment that is more aligned with the expectations of the modern consumer.
The Impact of TACTIUM Solutions on the Sector
TACTIUM’s solutions directly contribute to improving credit recovery rates and reducing operating costs in contact centers and collection Fax Database teams. Recognition as one of the 50 R&F Leaders reinforces TACTIUM’s role as a company that sets trends in the sector, promoting technologies that improve efficiency and user experience. With 100% integrated tools in an omnichannel vision, combined with analytics solutions to evaluate and suggest better approaches, our clients can better understand consumer behavior and adjust strategies in real time, promoting more efficient and less invasive collection.
The Future of TACTIUM in the Credit and Collections Sector
For TACTIUM, being among the 50 industry leaders is more than a celebration; it is an incentive to continue innovating and raising market standards. The award also encourages us and renews our commitment to continue investing in new technologies and expanding our services to meet the needs of a constantly evolving market.
Our mission is clear: we want to transform the credit and collections sector, providing solutions that align technology and humanization, supporting our customers in building a more efficient and positive collection experience.
TACTIUM’s position among CMS Brazil’s 50 R&F Leaders is a recognition of the tireless work of our entire team and the visionary leadership of Josie Picanço. This award reflects the trust of our customers and the importance of our solutions for the credit and collections sector. We are determined to continue to make a difference and raise the industry standards by offering tools that not only optimize processes, but also humanize service and promote a high-quality customer experience.
