The management Integrate telephony in systems included in Odoo can be categorized bc data europe into eight sections: finance, sales, websites, inventory, human resources, marketing, services, and productivity. Each one includes more than a dozen applications Integrate telephony in that make business management simple and efficient.
Next, we’ll focus on integrating Odoo with calls, project tasks, and helpdesk with Más IP’s cloud-based switchboard .
Integrating calls in Odoo
By implementing certain Odoo applications with the cloud-based virtual switchboard , we’ll achieve certain functionalities that will eventually translate into quality customer service. This will not only facilitate our agents’ work but will also improvewhat is an ivr or interactive voice response and how does it work? customer loyalty and, consequently, increase sales rates. Here are some of them:
- One-click calling : both from the website so the user can contact us, and from the customer or supplier profile, so there’s no need to physically dial the phone number, thus avoiding errors.
- Recording : We can schedule recordings to occur continuously or on demand. We can also store and easily search for them later.
- Automate tasks : This allows actions to be carri out automatically, for example, when a call is receiv, the customer’s profile will appear on the screen. This is really useful, as we’ll have access to all the relevant information about that user.
- Call scheduling : Another interesting feature is call scheduling, as it makes our work easier and allows us to plan certain daily tasks.
Integrations in project tasks
Since the software includes management systems such as CRM or ERP that will be integrated with the cloud-based switchboard, we can use all its features usa b2b list from anywhere in the world with an internet connection. This will make project tasks much simpler. Here are some examples of what the integration will bring:
- Email integration : We can create an email address for each project, so that sent emails will create a new task in the senders’ calendars.
- Create subtasks in each project : Similarly, it is possible to create subtasks within the same project and assign them to specific members.
Helpdesk and IP telephony integration in Odoo
Helpdesk is the Odoo application that allows us to manage, monitor, resolve, and organize our customers’ support requests. It allows us to contact them through multiple channels such as email or live chat. You can also integrate the management of forms embedded in your website.
Furthermore, integrating Odoo’s Helpdesk with the cloud switchboard allows us to perform tasks such as automating tasks, using predefined responses in the chat, escalating support requests if necessary, among many other actions.