Thus, we can use this Integrating a virtual recording to improve the quality of service, or to formalize a contract, for example. However, we must not forget that the stockholder database recipient must always be aware that the conversation is being record and must have given their explicit consent to do so.
Effectiveness in sales processes
Sales processes will benefit from this combination, as we will provide agility by automating tasks and speeding up data collection and storage. This allows us to obtain real-time reports that facilitate decision-making, especially in critical moments.
But this combination isn’t just what is an ivr or interactive voice response and how does it work? useful for the sales team; the marketing department can immediately see the impact of a particular campaign or the effectiveness of a specific argument, so that if it isn’t working, it can be modifi almost on the fly.
FlexibilityÂ
There are a wide range of third-party applications that can be integrated with Zoho CRM, in addition to, as we’ve already seen, our virtual switchboard. This will result in a usa b2b list comprehensive communications tool that will optimize customer service.
This way, we can have an omnichannel department, from which we can communicate with clients or prospects not only through phone calls, but also through social media, instant messaging apps, email, or SMS.
Additionally, from each platform, we can perform various data collections in real time, obtaining valuable information about the response of a segment of our target audience to a campaign or monitoring the different user reactions to a launch or promotion.
Increased reaction capacity
Access to all these features will translate into a significant reduction in response time. Not only will we be able to access information in real time and share it with all project members regardless of their location, but we will also be able to monitor the status of each workflow and coordinate them for greater efficiency.
Increased sales and customer loyalty
If we can take full advantage of the Zoho CRM integration with the virtual switchboard, we will undoubtedly achieve an increase in sales.
But not only that, we will offer customers a pleasant shopping experience, where they will feel supported throughout the entire process, thereby achieving greater loyalty.