Integrating a virtual switchboard with Microsoft Dynamics NAV (Navision)

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Integrating a virtual switchboard with Microsoft Dynamics NAV (Navision)

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The ease of sharing Integrating a virtual switchboard files and communicating with staff from our department. Or even from other areas, through chats or instant messaging paytm database services at no additional cost and regardless of where the interlocutors are physically. Located, as well as the possibility of holding video conferences, streamlines connections. And this undoubtedly has an impact on efficiency.

 

Quality in customer service

Customer service is currently one of the departments to which companies must devote special attention. Due to the immediacy to which end users are accustomed, it is vitally important that both prospects and customers feel special and that what is an ip pbx: how it works and what are its advantages? the company provides them with a pleasant and efficient purchasing experience.

In this sense, the integration of dynamics with the virtual switchboard. Has much to offer, as it offers specific functionalities that will significantly facilitate work. And provide solutions that agents would not be able to achieve without this combination.

 

Real-time statistics and reports

Given the enormous amount of information generated by. A company’s daily work, there is a real need to manage this valuable data. So that it can usa b2b list be used to facilitate actions that require immediate attention, as well as to analyze the effectiveness of the processes carried out.

With microsoft dynamics, we can access various types of reports in real time, as well as obtain various statistics. That include the data that most interests us at any given time.

The program allows for selective searching, archiving, storage, and, of course, the option to share information. With as many people as we deem appropriate at any given time.

 

Agility when making decisions

As we’ve seen, the integration of dynamics with the cloud-based pbx offers various features. That allow us immediate access to relevant information for each of the processes carried out in the company’s various departments. This will be a significant advantage when making decisions and will promote efficiency and speed of action.

On the other hand, the ability to share this information. With each of the stakeholders involved, thanks to the aforementioned. Integration, contributes to this immediacy, which is especially important in critical moments where time is crucial.

 

Scalability and flexibility

Finally, microsoft dynamics nav, like its successor, dynamics 365, is characterized by its flexibility. And scalability, allowing us to adapt the tool and resources to the company’s specific needs. This will translate into cost savings, since we only pay for what we use.

 

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