sabel and Asterisk are two open-source software programs that allow you to create a comprehensive communications platform in the dentist database business environment. Each has its own features, peculiarities, advantages, and disadvantages.
Although they are similar in some respects, it’s important to understand both platforms when choosing which one best suits your company’s specific needs.
To facilitate this decision, it is essential to know how each one behaves in different business environments, since, as we have discussed, there are differences between the two that make a difference.
Take note, because below we explain in detail the features of Asterisk and Isabel, and what types of businesses and organizations each is best suited for.
What is Asterisk?
Asterisk has been in Isabel vs. Asterisk development for over 10 years and has now released its latest version. Thanks to its constant innovations, it is currently one of the most types of call center clients comprehensive and versatile tools available. Therefore, it is undoubtedly one Isabel vs. Asterisk of the most widely used tools worldwide in a wide range of companies and businesses of all types.
What applications can be used with Asterisk?
The applications we can use with Asterisk are numerous , and its Isabel vs. Asterisk high level of customization and scalability allow us to create a tool that includes only the solutions we intend to use. Therefore, it’s a very versatile platform that allows us to taiwan database list avoid wasting resources or falling short on functionality.
Its installation and configuration are somewhat complicated, so prior knowledge is required. For companies that need comprehensive software like Asterisk but lack the appropriate configuration skills, this is not a problem. VoIP providers will handle its setup and maintenance.
Once installed, we simply need to select the most useful applications for our specific business, a choice that will depend primarily on the company’s characteristics. There are several essential applications that can serve as a starting point:
- Call recording
- Voicemail
- Creating reports on calls sent or received
- Direct dialing from a customer or supplier’s record
- Integration with other management systems such as CRM and ERP
- Call waiting management
- Ability to answer a call from any other company phone
Integration with other communication channels such as email, social networks, instant messaging applications or SMS
What is Isabel?
Issabel , for its part, is a software product that emerged in 2016 from the same developers as Asterisk, after Elastix disappeared. The goal of this creation was to maintain all the progress made over the years with its predecessor.
It’s a very comprehensive communication tool, although its customization isn’t as versatile as Asterisk’s. This software comes with a number of pre-installed modules, and if they don’t fit the needs of our project, they may be useless.
Isabel’s Functions
However, its operation and installation are quite simple , so no extensive technical. Knowledge is requir for its implementation, configuration, use, or maintenance. This is a significant advantage compar to Asterisk.
Furthermore, Issabel has a highly intuitive web interface, which makes it very easy to manage and take advantage of all its features. Finally, it not only provides the company with telephony but also quickly and efficiently integrates other communication channels that are essential for the proper development of business activities. Its most notable features are the following:
- Caller ID
- Callback Configuration
- Call recording
- Call waiting and call queues
- Flexible and configurable IVR
- Video conferencing support
Isabel or Asterisk: Which is better for your business?
Now that we know the features of these software packages, let’s see which companies each one is best suited for. Although both tools are very useful for any type of business, as both Isabel and Asterisk include most of the main features of a virtual PBX, there are differences.
Asterisk is a more complicated application to install and use, and requires more technical knowledge to do it correctly. However, it’s much more comprehensive and offers more options than Isabel.
For this reason, if our company requires a complete solution, we should opt for Asterisk , even if we do not have the necessary knowledge to implement it, since our VoIP provider will handle the installation, configuration, and subsequent maintenance of our switchboard.