The primary goal of a telemarketing executive is to convert prospects into customers or upsell existing clients. Their responsibilities typically include:
1. Making Outbound Calls
Proactively contacting potential customers to introduce products or services, qualify leads, and schedule appointments or sales meetings.
2. Handling Inbound Calls
Answering incoming calls from singapore phone number list customers seeking information, support, or assistance with purchases.
3. Lead Generation and Qualification
Identifying and qualifying potential leads measurable and trackable results based on predefined criteria to ensure sales teams focus on promising prospects.
4. Maintaining Customer Database
Updating and managing customer uas lists records, tracking communication history, and ensuring data accuracy.
5. Meeting Sales Targets
Achieving daily, weekly, or monthly call quotas and conversion targets set by the company.
6. Providing Product Information
Educating customers about product features, pricing, promotions, and addressing their questions or concerns.
7. Collecting Feedback
Gathering customer feedback and market insights to help improve products, services, and overall customer satisfaction.