Microsoft Teams and Virtual PBX Integration: Everything You Need to KnowWhat began as little more than an internal communications tool, used almost exclusively for video conferencing, has become, thanks to Microsoft’s commitment, one of the most comprehensive collaborative work applications on the market and therefore one of the most widely used. In the following paragraphs, we’ll explain how to get the most out of the Microsoft Teams integration with the virtual switchboard. Collaboration tools One of the main advantages of Microsoft Teams integration is its ability to facilitate collaborative work between team members in a truly engaging way. Thanks to the implementation of the virtual switchboard, we can turn the Teams application into a comprehensive communication tool. What’s more, this integration will allow us to work from anywhere we have an internet-connected device. This way, team members will not only be able to communicate via calls, chat, or video conferences at no additional cost to the company, but will also be able to share all types of files or work on them online, from multiple locations, and even do so simultaneously on the same document. Integration with Microsoft Teams web applications When a potential customer visits our website, it’s really important that they find it easy and pleasant to find what they’re looking for and that they feel that there’s a customer service team behind the pages, ready to help and advise them in a professional and effective manner. To achieve this, it’s extremely helpful to have a series of integrations, which are possible with Microsoft Teams. For example, we can add a chatbot to our website, allowing us to communicate with customers personally and also through artificial intelligence. Similarly, Teams offers us the ability to add external messaging services and interaction buttons. This way, the customer can choose between making a simple phone call, leaving their phone number for us to call back, or sending us a message through applications like WhatsApp or the WhatsApp Business API . Flexibility and possibility of customization With the Microsoft Teams app, we’ll have a tool that perfectly adapts to our way of working. Thanks to its high level of customization and flexibility, we’ll have the option to modify this tool to suit our needs. Likewise, thanks to Teams’ great scalability, we can modify the features of our application as the company’s needs change, adding or removing integrations and functionalities as needed. Optimization in user experience All these features we’ve seen in the previous paragraphs will allow us to achieve the greatest benefit of all: significantly improving the user experience. As we well know, this is essential for achieving significant economic results, especially if we want to be competitive. A customer service platform that works with a tool as powerful as the integration of Microsoft Teams with a virtual switchboard has the ability to support the user from the moment they feel the need to inquire about one of our products or services, until after the purchase, at the point of loyalty. This way, we’ll not only convert prospects into customers, but we’ll also ensure they don’t lose contact with our company and come back to us when we create another need for them that we can meet.