By far one of the best ways to improve the agility of your customer Recommended Reading support team and speed up response times is to implement live chat support for your ecommerce store. At Gorgias, we are proud to offer an industry-leading live chat application designed specifically for ecommerce sellers.
Make the Checkout Process Quick and EasyRecommended Reading
Given how common it is for shoppers to abandon their cart before completing their purchase, the last thing you want to do is to make your checkout process any more of a hassle than it has to be! It’s vital to offer a customer journey that is as smooth and intuitive as possible, especially your checkout process. For instance, how many clicks does it take to complete a purchase?
Limit the amount of information that customers have to provide and the number of steps they have to take to complete their purchase as much as you can and ensure that your checkout page is responsive and easy to navigate to reduce the number of sales you lose to cart abandonment.
Prioritize a Competitive Shipping Experience
Customers who purchase products online prioritize shipping options almost as much as pricing. With this being the case, you will want to prioritize creating a competitive shipping experience as well.
The more quickly you can deliver a product to a customer’s doorstep, the more likely they will be to buy it. Just be sure that you can deliver on whatever promises you phone number library make, keeping in mind that a surge of BFCM orders can make delivering on promises of fast shipping all the more challenging.
Be Sure That You Have the Best
BFCM Extensions and Apps Installed for Your Ecommerce google ads conversion optimization: transform your results Platform
Ecommerce platforms such as Shopify, Magneto, agent email list and BigCommerce all offer the ability to install a wide range of apps and extensions for your store. From live chat apps to apps that allow users to search your store for specific products, these apps and extensions can offer serious value.
Before the BFCM season kicks off, make sure that your website is optimized and ready to go with the extensions and apps that will help boost your conversion rate and turn as many visitors as possible into paying customers.