The advantages that VoIP telephony offers businesses in the communications field are obvious. And not only in terms of considerable investment savings, but also in terms of functionality.
One of these benefits is the virtual switchboard . This tool, among other features, allows companies to have a single platform for all their company offices, regardless of their location.
Advantages of the virtual switchboard for companies with more than one location
Thanks to the virtual switchboard, any organization, regardless of its size or the location of its branches, can have a single telephone system for all its locations. For this reason, this system is also known as a multi-site virtual switchboard .
This will provide the same advantages as if the different offices were located in the same building, even though the physical location of each office is thousands of miles apart.
This is possible because the virtual switchboard is hosted in the cloud, so its functions can be accessed from anywhere, using a device connected to the internet. In other words, large physical facilities are no longer required to have a switchboard. Cloud technology has opened up a vast number of business possibilities at all levels, and communication is one of them.
These are the four major benefits we can obtain when hiring a multi-site virtual switchboard :
1. Cost reduction : Obviously, this is one of the most important advantages for companies when deciding on a virtual switchboard, especially in today’s market, where businesses must implement cost-saving strategies to improve results and, therefore, productivity. Cost reduction is present in all phases of virtual switchboard installation . In fact, it begins from the moment of installation, since we won’t need any new infrastructure to implement the switchboard in any of our locations. Therefore, eliminating physical resources is the first way to save.
What’s more, companies will see how virtual switchboards drastically reduce their phone bills, as calls between different locations will be free . Whether the call is to a landline or mobile number, the call will be free of charge in both cases.
Finally, with the virtual switchboard, we’ll get great discounts on international calls . These aren’t free, but their cost is significantly lower compared to using a physical switchboard using traditional telephony. Both systems would incur high additional costs.
2. Improved customer service quality : Another major benefit of installing a virtual switchboard for companies with multiple locations is that the same services can be accessed from any of them. Additionally, an IP switchboard allows for integration with other business management tools, such as CRM. By implementing customer relationship management software with a virtual switchboard, we can access all of its features from any of the company’s locations.
All of this will have a direct impact on improving the quality of our customer service, allowing us to create a unique experience for both current and potential customers.
3. Ease and cost-effectiveness of maintenance : Another major advantage of the multi-site virtual switchboard is the ease of performing effective maintenance. Since we have a single platform for all the company’s locations, the technical team can perform maintenance quickly, easily, and, in most cases, without interrupting the work being done by employees. And in fact, it can often be done remotely.