The person in charge is out
When a person in charge is out, you can say “I’m out.” If they are out on a business trip, it is easier to say “I’m on a business trip.” Confirm the plan for when they will be out and communicate it.
“I’m sorry. Mr. XX is on a business trip. He is scheduled to come to the office tomorrow, so would it be okay if I called you back tomorrow?”
When a person is on vacation overseas data you can say that they are “on vacation” or “on leave.” Since the reason for their vacation is a private matter, it is considered good manners not to explain it even if you know about it. If they are on an extended vacation, you can connect them to a substitute.
[In the case of a short vacation]
“I’m sorry, but XX marketing in germany – should you hire a marketing agency? will be on vacation until tomorrow. XX will call you back the day after tomorrow. Is that convenient for you?”
[In the case of a long vacation]
“I’m sorry. ○○ will be on vacation until XX. My boss, △△, would like to respond to your inquiry. Is that okay?”
How to phrase and etiquette when returning a call
If you are not available to answer the phone when you call back, it is good manners to start the conversation by b2b phone list apologizing. The other person may be dissatisfied that you were not able to answer the phone. The basic rule when calling back is to start the phone conversation with a simple sentence like, “I’m sorry I couldn’t answer the phone earlier.”