The integration of a virtual switchboard with microsoft teams. Has become the new virtual telephony tool for businesses. Thanks to this combination, companies can access a comprehensive platform that provides every useful service. To meet the needs of any type of organization in this field.
Thus, the integration of a virtual switchboard with teams will become. The perfect combination for optimizing our company’s communications. There is no doubt that both are emerging as key tools for allowing members of any organization. To communicate and share information quickly and easily.
And not only that. The combination of both technologies makes remote work much easier , as it allows employees. To work from home or anywhere in the world with. An internet connection, securely utilizing company resources.
All of this has contributed to enabling the reconciliation of personal. And professional life , a goal that should be fundamental to our way of life and a way of working that offers companies enormous economic savings, thanks to the development. Of technology that makes these changes possible without the need. For large investments.
These infrastructures operate entirely in the cloud, allowing users to share information and communicate with each other, regardless of where in the world each participant is located. Mobility is therefore one of the greatest advantages of these tools, but their possibilities go far beyond that. Let’s see where.
Practical applications of virtual switchboard integration and teams
There are many solutions we can use once we begin working. With the integration of asterisk and teams. In addition to connecting both external and internal communications to the latter’s network, we’ll be able to access numerous features:
Calls : obviously, the biggest advantage of implementing this is the ability to make. Calls from teams to any number, even if they are not a teams user, or to call. A teams user from any line associated with the virtual switchboard.
Chat : another great advantage, which directly affects the improvement of internal company. Communication, is the use of chats from any device with an internet connection and linked to our virtual switchboard.
Call waiting, voicemail, and call queues : calls that cannot be answered immediately, either because they are redirected to a call queue when agents are busy, or to voicemail because they are received outside of business hours, can be configured to suit the needs and characteristics of each company.
Remote work : this is the biggest advantage of the teams and asterisk integration. Agents can hold virtual meetings and video conferences with clients, suppliers, or other colleagues, and share files in different formats, making collaborative work not only possible but easy to implement.
Routing : using artificial intelligence combined with the teams-asterisk tandem allows for optimized call routing, resulting in reduced wait times, increased response speed, and much greater agent efficiency.
Call blocking and forwarding : we can generate a list of blocked numbers when we are not interested in receiving calls from a user, but it is also possible to divert them to another line, so that whenever a call is received it is automatically transferred.
The 4 requirements for integrating teams and the virtual switchboard
To access all of the aforementioned services, you need to install and configure the virtual switchboard and teams implementation , which requires meeting a series of basic requirements:
Obviously, you need to have the virtual switchboard installed and running, as well as one of the microsoft licenses that allow integration with ip.
Be familiar with the virtual pbx environment , as implementation requires certain technical knowledge, without which installation and configuration can be counterproductive. Therefore, it’s a good idea to contact our voip provider, who will be responsible for making the necessary adjustments to our cloud pbx.
Likewise, you need to be familiar with office 365 configuration and how it works, so it’s a good idea to contact a provider with experience with this application.
It will also be essential to have an ip connection that will allow us to make calls at very low costs and access both services and remote maintenance.