Microsoft Copilot is a generative AI layer integrated into the Microsoft ecosystem (365, Azure, Dynamics, Power Platform, and Fabric) that uses advanced language models (LLMs) combined with organizational data to act in a contextual and personalized way . But the difference lies in the AI agents — true virtual experts that work for specific departments, with well-defined functions.
Each agent can be trained on your company’s data and integrated with the tools you use every day. They’re like extra team members — only faster, more tireless, and more analytical.
Learn about Copilot agents and how to apply them in your company
1. Microsoft 365 Copilot: The Intelligent OfficeApplications : Word, Excel, PowerPoint, Outlook, Teams, OneNote
This is the best-known agent — and one of the most powerful. It assists employees in their daily tasks:
- Create documents and registration open for preliminary round of international olympiad on financial security from a simple prompt.
- Generates and interprets spreadsheets with predictive analysis.
- Automatically summarizes and composes emails.
- Organizes meetings, generates minutes and identifies commitments.
Direct benefit : time savings, productivity and reduced rework. Professionals from all areas, from legal to marketing, can focus on what really matters: strategic thinking.
2. Sales Copilot: The Sales Ally
Applications : Integrated with data insights precise positioning 365 Sales, Teams and Outlook
Sales Copilot acts like an intelligent sales consultant:
- Summarizes interactions with customers.
- Suggests next steps based on lead behavior.
- Integrate CRM information with email and Teams conversations.
- Generates insights to personalize sales pitches.
Direct benefit : Increased conversion and shorter sales cycle. Sales teams become more efficient and data-driven.
3. Security Copilot: The Cyber Defense Mind
Applications : Azure Security Center, Microsoft Sentinel, Defender
This agent is aimed at clean email teams. It helps identify threats, investigate incidents and respond quickly:
- Points out vulnerabilities based on behavior.
- Automates threat reporting.
- Gathers data from multiple sources and suggests response plans.
Direct benefit : reduced risk and response time. Proactive security supported by AI.
4. Service Copilot: Service with Empathy and Speed
Applications : Dynamics 365 Customer Service
The agent works in customer service centers:
- Suggests automatic responses to frequently asked questions.
- Provides real-time customer history.
- Helps to scale quality service.
Direct benefit : Improves customer experience and reduces resolution time. Companies can scale customer service without losing the human touch.