Why hire teleoperators with languages ​​in your Call Center?

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Why hire teleoperators with languages ​​in your Call Center?

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In the Philippines, for example, there Why hire teleoperators are more than 500 business process outsourcers competing for a workforce of one million people. A call center might hire 150 to 200 agents per week to stay ahead of attrition and secure expert agents in the kraken  seats. Competition is fierce, and being fast is imperative. But it’s also taiwan database list critical to have a process that allows for the best possible hiring decisions.

Communications Dashboard in English

In order to achieve excellence in customer service, it is important to maintain a methodology based on the creation of a communications dashboard that allows for the best hiring decisions. This “white paper” should include both a language proficiency assessment for vocal ability and language accuracy, as well as the applicant’s aptitude for the operator position in American English.

Returning to the case we discussed a moment ago, many Filipinos have learned English by reading books. This can inhibit their ability to speak English correctly, as well as understand the situational context, so the question arises: what avoiding pitfalls in special data collection should we focus on? Vocal ability includes assessing the prospective speaker’s speaking ability, including pronunciation, syllable stress, neutral accent, and speech speed.

Common examples of lapses are “caja” pronounced as “bax” or “Cinco” pronounced as “payb.” These are typical Filipino lapses where “a” and “o” or “p” and “f” are sometimes interchanged. Filipinos who speak English as a second language don’t pronounce “h,” for example. Tres is spoken as “árbol.” Also, the letters “p” and “b” can be interchanged, as can “s” and “p.”

– Linguistic precision is the ability to explain a concept using the correct terms, sentence structures, and grammar. It also includes the ability to taiwan database list understand jargon.

One example is asking the agent for instructions. A good sign that the requester doesn’t have the vocabulary to provide simple instructions is when they say, “Go to Facebook. Once there, click on Login and then Sign In. That’s the login form. Okay?” More proficient speakers might provide instructions like, “First, type www.facebook.com in the address line. Once on the home page, type in your login information and password, and then press Enter. You should now be logged in.”

 

 

 

 

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