HubSpot is a high-quality CRM that integrates a multitude of applications HubSpot integration with that allow us to manage various areas of our business. The tool has business owner database comprehensive features, and best of all, some of them are free. However, to fully utilize its potential, you’ll need the advanced version.
Benefits of integrating telephony with HubSpot
Without a doubt, and as we highlighted at the beginning, a CRM provides any type of company with a series of truly interesting benefits. Furthermore, when we integrate HubSpot with a virtual switchboard, these advantages are significantly increased. In the following paragraphs, we explain some of them.
Immediate access to customer information
One of the main advantages of integrating Hubspot with a virtual switchboard is that when we receive incoming calls from any phone number we have registered in our database, a pop-up window will appear with the sender’s profile.
This will allow us to access all information why hire a call center about a customer or supplier, including purchase and sales history, data collected from previous interactions, or notes added by any of our agents.
In this way, we will not only convey a sense of personalization and personalized service to users who have already made a transaction with us, but we will also attract potential customers and offer them an unbeatable shopping experience.
Calls from HUBSPOT
Another interesting benefit of this telephony integration in HubSpot is the ability to make calls directly from the system, without the usa b2b list need for manual dialing, which is especially useful in call centers, where huge amounts of interactions occur daily.
In addition, call automation will save agents time, as it discriminates between busy or unanswered calls, allowing operators to route only active calls at the time the recipient answers.
 Integrating Call Center Applications with HubSpot
Another interesting benefit of this combination is HubSpot’s ability to integrate third-party applications. This feature will allow us to develop an omnichannel strategy for the HubSpot call center , allowing our clients to communicate with the company from any medium, and allowing us to respond quickly, effectively, and easily.
For example, we can integrate HubSpot with the main social media platforms. This way, any interaction a user makes on one of the company’s profiles can be monitored, reviewed, and responded to from the application.
On the other hand, website integration is also interesting. This way, just like in the previous case, we’ll be able to analyze visits not only to our page and each of its sections, but also, individually, it will allow us to monitor the reactions of each landing page we create for specific campaigns.