It’s a truly useful resource for any type of business , as it saves agents a lot of time, its implementation Customer Service Automation doesn’t require a large investment, and it also offers website visitors a useful and effective service, although it can never replace the personalized and efficient attention of a person.
Surveys and forms
There are two very interesting tools that allow us to collect information from our website users quickly, easily, and line database automatically: surveys and forms. This is another easy-to-implement, inexpensive, and truly useful resource.
Of course, for surveys and forms to be effective, we need to design them accurately and take into account the specific characteristics of our audience, the objective we want to achieve, and the information that will be of interest to us, which can vary from one moment to the next and from one campaign to the next.
If you’re not sure exactly what you need, you can find numerous examples of satisfaction surveys online, or even by visiting your competitors’ websites. Keep in mind that the important thing isn’t to copy, but to innovate. This will provide guidance, but in no case should they serve as a model. We also provide our article on satisfaction surveys for some ideas.
Knowledge base, the evolution of the database
Another very simple, yet also very useful, tool in automation is what’s known as a knowledge base. This tool began to develop following the emergence of Artificial Intelligence and is an evolution of databases.
The knowledge base compiles all important how gdpr impacts the seo and industries information and may include FAQs, user manuals, product sheets, service explanations, or information about the company’s various departments, among many others.
These knowledge bases can be used by Artificial Intelligence, or sometimes even presented simply in the form of indexed manuals that the user can access from a page on our website.
Automatic appointments and bookings
For businesses that require their customers to book an appointment before purchasing a product or service, having an automated appointment and booking system is vitally important.
This app will offer customers the ability to obtain an appointment or a ticket for an event , for example, without having to wait in lines and with the ability to choose the date and time quickly and easily.
Virtual switchboard, queues, voicemail, routing
It’s the most obvious automation tool and the one usa b2b list most widely used by most companies in our country. A virtual switchboard allows you to perform a multitude of processes without the need for an agent .
Thus, with a cloud-based PBX, we can create queues, configure voicemails, and offer our customers an effective routing service that allows them to quickly contact the right department in every situation. It’s also an automation solution compatible with other cloud computing services .